Digital MarketingCommunity ManagementBeginner
HANDLING A CRISIS USING SOCIAL MEDIA
Anticipate, prepare for and identify a company-related crisis, decide on a strategy and build a communication plan to deal with it.
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📋 Course syllabus
1
01 - Learning objectives
Lesson
0m49
2
02 - Characteristics and specifics of a crisis
Lesson
17m19
3
03 - Operational crisis management and action plan
Lesson
6m37
4
04 - How to set up crisis communication?
Lesson
17m46
5
05 - Setting up an influence strategy to handle a crisis on social media
Lesson
7m25
6
06 - Conclusion
Lesson
1m14